Warranty Information
Every product we install is backed by the manufacturer’s warranty and by our
installation guarantee. This is exactly what is covered and for how long.
Coverage by component
| Component | Coverage | Detail |
|---|---|---|
| UltraShield fabric (Twitchell) | 15-year limited | Defects and loss of strength. Wind or flying-debris tears are not covered. |
| UltraShield aluminum structure & housing | 5-year limited | Extruded aluminum components. |
| MagnaTrack aluminum structure & housing | 15-year limited | Extruded aluminum components. |
| MagnaTrack screen fabric | 10-year limited | Defects and loss of strength. Wind or debris tears are not covered. |
| Motors | 5-year limited | Not covered if exposed to water or improperly installed. |
| Remotes, receivers & Wi-Fi bridge | 2-year limited | Not covered if exposed to water. |
| Clear vinyl windows | 1 year | Welding and stitching only. Cleaning damage is not covered. |
| Metal shutters — roll, accordion, Bahama | 1 year, or 5 years on the Maintenance Plan | Documented maintenance required. Salt buildup voids the paint and component warranty. |
| Impact windows & doors | Lifetime on frames and hardware, 20 years on glass | Manufacturer warranty. |
| FSS installation & workmanship | 1 year, or 5 years on the Maintenance Plan | Our installation, the metal shutters we build, and the pieces we fabricate. |
Warranties are for the original purchaser and are non-transferable.
Extending it — the Maintenance Plan
Metal components — both the shutters and the aluminum housings, tracks and hardware on
screens — have to be cleaned and lubricated on schedule, and that work has to be
documented, or the finish and component warranty lapses. A manufacturer can ask for a
maintenance log to support a claim.
On our Maintenance Plan we do that work, keep the log for you, and the coverage extends:
- Metal shutters — 1 year becomes 5 years.
- Our service and installation — 1 year becomes 5 years.
- Coverage stays extended while you are enrolled and we are performing and documenting the
service — twice a year, four times on the coast.
Salt is the thing that quietly voids warranties down here. Salt and atmospheric
deposits left to build up on metal void the finish and component coverage. That is not a
technicality we invented; it is how the manufacturers write it.
Who handles a claim
The screen systems, motors, electronics and impact windows are covered by the
manufacturer’s limited warranty and go through their process. Florida Screen
& Shutter warrants our installation, the metal shutters we build for you, and
the custom pieces we fabricate.
Either way you deal with us. We assess it, and where it is a manufacturer part we coordinate the
claim on your behalf. Our owner reviews every warranty claim himself — not a call center, and
not a policy chart.
What is not covered
| Wind | Screens or vinyl left down in winds over roughly 40 mph, and wind or flying-debris damage. |
| Water | Water sprayed up into the hood or housing, where the motor and electronics live. |
| Cleaning | Damage from harsh chemicals, bleach, the wrong cleaner on vinyl, or salt left to build up. |
| Other | Faulty installation by others, abuse, normal fading, hail, flood, fire, or acts of God. |
| Owner | Warranties run to the original purchaser and are non-transferable. |
The owner’s manual and care guide sets out what to use and
what to avoid on each product. Most voided warranties we see come from the wrong cleaner or the
wrong lubricant rather than from anything dramatic.
Making a claim
- Tell us what is wrong. Use the service request
form, or call (239) 409-0426. Photos help. - Have the purchase date to hand. Roughly is fine.
- We assess it, and for manufacturer parts we run the claim with the
manufacturer for you.
Limitations
These are limited warranties. They extend only to the original purchaser and are
non-transferable. The sole remedy is repair or replacement of the defective part. Neither Florida
Screen & Shutter nor the manufacturers are liable for incidental, consequential or other
indirect damages, or for labour except as stated above. This warranty is governed by Florida law.
Some states do not allow certain limitations, so parts of it may not apply to you.
Florida Screen & Shutter, LLC · 883 NE 27th Ln #5, Cape Coral, FL 33909 · (239) 409-0426
License #SCC131152867 · Fully Licensed & Insured Florida Contractor