Shutter Service, Repair & Maintenance
The part of this trade nobody sells you at the time, and the part that decides whether your protection works when it matters.
Here is what happens to hurricane protection in Southwest Florida. It goes on. It works. Then it sits unused for eleven months a year in salt air and 90 percent humidity, and one day in September somebody presses the switch and nothing moves.
That is not a product failure. It is a maintenance failure, and it is entirely preventable.
We service what we did not install
This matters, so it is near the top: we service other companies’ work. A lot of installers in this market either disappeared after Ian or will not touch a system they did not sell. If you have a shutter or screen from a company that is gone, unresponsive, or simply not interested, call us.
The Maintenance Plan
Two scheduled visits a year
The standard plan. One before hurricane season so problems surface in May rather than in a warning cone, and one after, to deal with what the season did.
Four a year on salt air
If you are on a barrier island, directly on the Gulf, or on open water, corrosion works faster and the interval halves. Sanibel, Captiva, Marco Island, Fort Myers Beach and Gulf-front addresses generally belong on this schedule.
What a visit covers
- Full cycle test of every system — the only way to find a failure before you need it
- Tracks and guides cleaned and cleared. Sand, salt and debris in a track are the most common cause of a system binding
- Motors and controls checked
- Fasteners and anchors inspected. A rated installation depends on its anchors, and anchors in salt air deserve looking at
- Fabric, slats and base slats inspected for wear, and hardware adjusted
- A written report of what was done and anything that needs attention
The plan keeps your service warranty active. That is the practical reason most customers stay on it. Documented scheduled maintenance is also useful evidence if you are ever making a claim on a system’s performance.
Repairs, whether or not you are on a plan
Things break, and not always on schedule. We handle:
- Motor replacement and control faults
- Screens and shutters off track, binding, or not seating
- Storm damage assessment and repair
- Fabric and slat replacement
- Removal and reinstallation for painting, stucco work or window replacement
Warranty work is assessed on its merits.Warranty work is assessed on its merits. Our owner reviews every warranty claim himself — not a call center, and not a policy chart.
Why we would rather you were on a plan
Selfishly and honestly: because emergency service in the week before a storm is bad for everyone. The customer is stressed, the schedule is full, and the fix is more expensive than the prevention would have been. A system that has been cycled and cleaned twice a year does not usually generate that call.
Three things you may be looking for: request service or a repair, what your warranty covers, or the owner’s manual and care guide for what to clean each product with and how often.
Talk to us about your openings — Southwest Florida
Tell us what you are looking at and someone from our team will call you the same business day. We go through it on the phone first — your openings, the products that actually fit, what is involved — and if it is a fit we come out and put a written quote in your hand. No charge and no obligation.
Service questions
Will you service a system another company installed?
Yes. We service shutters and screens regardless of who installed them, including brands we do not sell. Many installers in this market will not touch another company’s work, or are no longer in business.
How often should hurricane shutters and screens be serviced?
Twice a year for most homes — once before hurricane season and once after. Four times a year for salt-air exposure: barrier islands, Gulf-front and open-water addresses, where corrosion works considerably faster.
What does a maintenance visit actually include?
Does the maintenance plan affect my warranty?
Staying on the plan keeps your service warranty active, and documented scheduled maintenance is useful evidence if you ever need to make a claim about a system’s performance.
My screen will not close and a storm is coming. Can you help?
Call the office. Emergency service depends on the schedule at the time, which is exactly why we push the maintenance plan — the failures we find in May are cheap and unhurried, and the ones found in September are neither.
What are the most common failures?
Tracks, wheels, slats and motors, in roughly that order. Salt air is what kills hurricane hardware, so a system that has not moved in a few seasons often needs service rather than replacement. Finding that out in June is a great deal cheaper than finding it out in September.
Can I send a video instead of booking a visit?
Yes, and it is usually faster. A short video of the system running is often enough for us to identify the problem the same day, and it means when we do come out we arrive with the right part. There are instructions on our send us a video page.
More questions? Our full hurricane shutter & screen FAQ covers products, service, permitting and financing.
Florida Screen & Shutter, LLC · 883 NE 27th Ln #5, Cape Coral, FL 33909 · (239) 409-0426
License #SCC131152867 · Fully Licensed & Insured Florida Contractor · MagnaTrack President’s Club, #6 in the country, 2025